New content has been added to the By Lawyers reference manual 101 Policies and Procedures, after a recent author review.
The new content covers:
- Managing client communications – Policies and procedures covering all aspects of firm communications including phone, email and written correspondence. In addition, a comprehensive complaint-handling procedure has been included.
- Confidential information – A policy on protection of confidential information has been added, which includes breaches.
- Intellectual property – A simple policy has been added for protecting the firm’s existing IP and dealing with any new IP created by team members in the course of their employment.
- Working from home – A policy which clarifies the rights and obligations of team members and the firm in relation to working from home arrangements.
The By Lawyers 101 Policies and Procedures manual makes it easy for law firms to adopt, modify and enhance their in-house policies and procedures. Practitioners can also use this resource to assist clients with implementing appropriate policies and procedures in their businesses.
In these difficult times it is more important than ever to ensure that all team members are clear about their obligations and are on the same page when communicating with clients, handling confidential information and working from home. These enhancements can assist all law firms with their practice management.